A simple process to find a service that meets your unique needs.
Our therapists understand what it's like to be 'stuck' where you are and can offer the support and interventions to help you shift. We know that some topics are just too hard to explain to a counsellor who does not have lived experience of being a part of the LGBTQIA+ community. AltSpace Therapies is an affirming practice with holistic focus, which considers the whole of your being, your context, environment, and support systems.
"It’s a scary thing trying to get help when you need it the most, but AltSpace took a lot of that anxiety and fear out of the equation. I was able to get personalized recommendations on which practitioner from the team would best fit my needs."
— JANE T., ALTSPACE THERAPIES CLIENT
FAQs
How is the counselling service offered?
The counselling service is provided either in person or online, which runs for approximately fifty (50) minutes for individuals, sixty (60) for two people, ninety (90) for three people, and one hundred and eighty (180) for four people . As decided jointly between the counsellor and client, counselling may address specific personal objectives, concerns and general conditions in the client’s personal and/or professional life. A typical counselling structure may look like this:
Initial consultation: usually designated to identify you concerns, relevant experiences and background, and determine counselling expectations.
Consultations 2 to 6: we work towards building internal resources and identify strategies for dealing with pressing issues. You learn about and practice applying strategies to manage life’s challenges.
Consultation 7 and beyond: continuing to build resiliency, autonomy, emotional equilibrium while solving your own problems. The counsellor provides support, monitoring and adjustment of counselling approach. Discussion of continuation or termination of counselling depending on your progress and goals.
Am I able to use my Mental Health Care Plan?
AltSpace Therapies is not a psychology practice. We cannot offer bulk billing and clients will not be eligible for partial Medicare rebates.
How can I pay for the service?
All online (telehealth) and in-person consultations must be paid for in advance using the online booking system. This is the only way to confirm your booking. Sessions paid for in advance shall be used within a timeframe of twelve (12) months, after which, moneys paid for remaining sessions not used will be forfeited.
How much notice do I need to give to cancel a booked session?
Cancellation of a session within the 24 hours prior to the scheduled session commencement will incur a cancellation fee of the full cost of the session. Cancellation prior to this is not charged/is refundable.
Will what I talk about be kept confidential?
Confidentiality is the cornerstone of our practice at AltSpace Therapies. We understand the importance of creating a safe space for our clients to openly explore their thoughts, feelings, and experiences. We adhere to strict ethical guidelines and legal obligations to maintain the highest level of confidentiality. Your trust is paramount to us, and we ensure that all information shared during counselling sessions remains strictly confidential unless there is a risk of harm to yourself or others.